Frequently Asked Questions
Everything you need to know about your next favorite pair of heels.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. Since luxury heel fits can vary by designer, we recommend measuring your foot length in centimeters and comparing it to our chart. If you are between sizes, we generally recommend sizing up for pointed-toe styles.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes. To be eligible for a refund, the heels must be returned in their original packaging with the protective film on the soles intact. Please try your shoes on a carpeted surface to avoid scuffing.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express 2-day and overnight shipping options at checkout for those last-minute events.
Are HighHeels products made from genuine leather?
We offer a curated selection of both premium Italian leather and high-quality vegan alternatives. The material composition for each pair is clearly listed under the 'Product Details' section on the individual product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.